No small print
Policies
How we handle bookings, payments, changes, and your personal data — written plainly, so you know where you stand before you commit to anything.
Booking & Payments
Nothing is charged until you have the full cost and what it covers in writing.
- Every enquiry is answered with an itemised quote showing what is included and what is not, before any payment is requested.
- The deposit amount and the date your balance is due are confirmed on your booking confirmation. You will never be asked for money on terms you have not seen first.
- Accepted payment methods are confirmed at the time of booking. We will always tell you which currency you are being charged in.
- Your booking is only confirmed once we have acknowledged it in writing — an enquiry on its own does not reserve dates, vehicles, or accommodation.
Cancellations & Changes
What you get back depends on how much notice we have, and on our suppliers.
- Cancellation terms are set out on your booking confirmation and depend on how far ahead of travel you cancel.
- Where hotels, parks, or transport providers hold non-refundable deposits, those amounts are passed on to you at cost — never marked up.
- Changes to dates, routes, or group size are accommodated wherever suppliers allow it. We will tell you in advance if a change carries a cost.
- If we have to cancel or materially change your trip, we will offer you an alternative or a refund of everything we have not already paid out on your behalf.
Travel Insurance
We strongly recommend comprehensive cover for every traveller.
- Your policy should cover medical treatment and repatriation, trip cancellation and curtailment, and your personal belongings.
- If your itinerary includes safaris, hiking, water sports, or ziplining, check those activities are named in your policy.
- We are a tour operator, not an insurer, and cannot arrange or advise on cover on your behalf.
Privacy & Your Data
We collect what we need to plan your trip, and nothing else.
- Enquiry details — your name, contact details, dates, and trip preferences — are used to answer you and to plan and operate your travel.
- Where a booking requires it, we share the minimum necessary details with the hotels, drivers, and park authorities involved in your itinerary.
- We do not sell your data, and we do not pass it to third parties for their own marketing.
- You can ask us at any time what we hold about you, or ask us to delete it, by emailing ceilontravels@gmail.com.
Safety & Conduct On Tour
How we keep trips running safely and respectfully.
- Drivers and guides operate to Sri Lankan licensing requirements, and drive times are planned to keep days realistic rather than rushed.
- Guides may adjust the day's plan where weather, road conditions, or park access make the original plan unsafe or unworkable.
- We ask travellers to respect site rules at religious and heritage locations, and to follow guide instructions around wildlife.
These policies describe how we work. The terms that apply to your trip specifically — deposit amount, balance due date, and cancellation charges — are the ones written on your own booking confirmation. If anything here is unclear, ask us before you pay.
Anything unclear?
Ask Before You Book
We would rather answer a question twice than have you find out something at the airport. Send us anything you want clarified and we'll put the answer in writing.